Customer Testimonials

Dear Mr Clarke,

I am writing to you to express my appreciation of service I received from your staff over the last few months.

Last September I left my watch with you for repairs. Unfortunately the parts needed to come from Switzerland which at the time seemed a simple enough idea. However, it turned into a nightmare with advice being given every few weeks that the arrival of the parts was imminent. I found this an intensely frustrating experience to the point that I even offered to try get the parts myself from contacts I have in Switzerland!

I think that you should know that your staff provided exceptional service to me during the interminable wait. Each time I contacted the store there was evidence of them having followed up with the watchmaker, and after the first couple of months when it became clear that the delay was beginning to frustrate me, your staff rang to advise me each time that they contacted the watchmaker or had any news.

The staff didn't try to make excuses for the delay but rather gave me information about the efforts, which were being made on my behalf and I appreciated their honesty with me. We were even able to joke about it sometimes despite my frustrations.

After some 9 months the correct part finally arrived and I collected my watch. I appreciated the gesture from you that meant that I didn't pay for the repair or service (even though the fault was not Clarke's) and I thought you should know that your stall also gave me a small box of Haigh's chocolates "for being so understanding" they said.

Normally an experience which involved waiting for so long and experiencing so many promises from the company that the part was on its way would have resulted in me not coming back to your store - and of course, everyone passes on their impressions to friends. But because of the manner in which I was treated by your stall I will be coming back to your store as a first stop when I need a jeweller.

People are often to quick to complain and to blame others, so I decided that I wanted to write to you formally to let you know that your staff are doing a really good job on your behalf and that their customer service was exceptional.

B.B.

To the Manager,

I wish to inform you that I have received the most outstanding service from your staff Luke and Marion.

I met Luke last Saturday morning when he showed me a ring that I had sighted in the window. He impressed me with his genuine wish to assist me and was so pleasant.

I have been thinking about this ring this week and thought I'll go and get it on Saturday.

I phoned your store on Wednesday afternoon to ask if the ring had been sold.

Marion was so kind and understanding. For her to be so kind and to understand that I really want the ring and can't get in until Saturday - was amazing.

I will wear my ring with much happiness and especially the circumstances around its purchase. Please commend these 2 fine people.

C.T.

Dear Nadine,

Thank you for your patience and help with choosing our engagement ring. Your professionalism was excellent and your knowledge of jewellery was outstanding.

As it was such a hard decision to choose the ring, it was a pleasure to have someone like you to assist us.

You may not remember us but we were the couple from Port Lincoln who had trouble with the credit card and had to catch the plane in a hurry.

Thank you once again.

P.S we did get to the plane on time.

M. & C.

Dear Jo,

I wanted like to nominate "Clarke the Jewellers" - Rundle Mall for a special Cowleys morning tea.

I recently purchased a special anniversary diamond ring, which I love. The staff were so helpful and caring and not 'pushy' like many other shops. Mr Clarke went out of his way to make the ring larger and then to specially box it for my special day.

The generous and helpful attitude of the staff was consistent also when other members of my family have done business there. It's a really top shop!

The entire staff are so polite and helpful, I would love to treat them to a special ' Cowleys' morning tea.

M.